Customer support AI agent tools
25 customer support tools in the AgentScout directory, each with a link-checked listing. AI support agents that answer customer questions, resolve tickets and take actions such as refunds, then hand off to a person when needed: Intercom Fin, Decagon, Sierra, Forethought and more.
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There are 25 customer support tools: 1 open source, 5 free or freemium, 13 paid, usage-based or enterprise, 6 pricing on the maker's site.
Quick comparison Top 10 of 25 listed below. Pricing as the maker states it; blank means we don't have it.
| Tool | Pricing | Best for | Open source |
|---|---|---|---|
 Robylon | Freemium | Sales & support | |
 VirtualBudz BudBot | Paid | Research the web | |
 Tel-Agent | Open source | Voice & phone calls | Yes |
 Decagon | See site | Sales & support | |
 Lyro by Tidio | Freemium | Sales & support | |
 Zowie | See site | Sales & support | |
 kapa.ai | Paid | Write code | |
 Sierra | See site | Sales & support | |
 Kodif | Paid | Write code | |
 Phonely | Freemium | Voice & phone calls |
Tasks in this category
Showing 25 of 25 tools
Robylon
Robylon builds AI customer-support agents that resolve tickets across email, chat, voice and WhatsApp, connect to helpdesks like Zendesk, Freshdesk and Intercom, take actions such as refunds and order updates, and hand hard cases to a person.
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VirtualBudz BudBot
VirtualBudz BudBot is an AI budtender for cannabis dispensary websites. It answers shoppers' product questions, recommends items from the live menu and builds carts around the clock, so customers get help even when staff are busy.
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Tel-Agent
A self-hosted AI agent that answers phone calls and handles support on WhatsApp, Telegram, web chat and email with your own models and keys.
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Decagon
Platform for building, optimizing and scaling customer-facing AI support agents.
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Lyro by Tidio
Tidio's AI customer service agent that answers questions instantly and turns conversations into sales, leads and bookings.
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Zowie
AI agent platform for enterprise customer service that resolves requests and takes actions in production.
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kapa.ai
Turns docs, tickets, wikis and 30+ other sources into accurate AI agents for answering user and team questions.
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Sierra
Platform for building customer-facing AI agents that handle service conversations for businesses.
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Kodif
Action-first AI support for e-commerce brands that resolves tickets by processing refunds, returns and order changes.
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Phonely
AI phone agents that answer every call, book appointments and handle customer support for businesses.
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Enjo
AI support agent that resolves employee and customer requests end to end and takes action in your systems.
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Forethought
Customer service AI platform whose agents resolve support issues automatically to lower support costs.
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Parloa
AI agent management platform for enterprise customer service to build, test and scale voice and chat agents.
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Cognigy
NiCE Cognigy's enterprise customer service platform with generative and conversational AI agents across voice and chat.
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Outverse
Governed platform for deploying AI agents across enterprise service workflows and channels, connected to your systems.
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Ask-AI
AI customer experience platform for B2B SaaS support teams with AI agents, support analytics and no-code automation.
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Rep AI
AI shopping and customer service agent for e-commerce brands that handles product discovery, support and helpdesk work.
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Siena Social Agent
AI agent for social media that converts comments/DMs, moderates, resolves support, and turns conversations into intelligence; launched Oct 13, 2026.
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Cresta Deputy Agent
Long-running agent that finishes customer-service back-office workflows, pausing for approvals or documents.
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CustomGPT.ai
No-code platform for building AI agents grounded in your business content, with citations and anti-hallucination controls.
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Gradient Labs
AI customer support agent for regulated financial services companies.
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Intercom Fin
Intercom's Fin AI agent that resolves customer support conversations across channels.
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Duckie
AI support agent for technical products that resolves tickets.
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Hiver
Customer service helpdesk in Gmail with AI agents.
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Agentplace
Build AI agents that answer customer questions, book appointments and deliver services online.
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Facts come from our directory listings; pricing is as each maker states it. Check official sites before you choose.